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Provide single click to open a support ticket / conversation and auto populate useful information

When a user encounters an issue with the platform, it would be very useful to have the conversation/new ticket option be context sensitive so that it grabs pertinent information from the current session including UTC timestamp information.

e.g. When editing a Notebook, paste in the Notebook URL, Kernel type and Spark version.

       When referring data, paste in the session id along with any other useful information to enable the back end log messages to be retrieved.

  • Nigel Terry
  • Dec 14 2018
  • Not Under Consideration
Who would benefit from this IDEA? Both the user and IBM Support would benefit and reduce the both/forth requests for detailed information and confirmation of where in the platform the user was actually performing the operation.
Idea Priority Low
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  • +1