In an environment with multiple TEM Servers the agents don't have the option to choose which TEMS will use the action item for a Situational Action. It defaults to the TEMS the agent reports directly to. In my environment I have a TEMS on z/OS and a TEMS on a z/Linux server. This means that I can't ubiquitously apply action scripts across the board because the z/OS agents are unable to interpret z/Linux commands.
It would be difficult to manage two completely separate Action systems across two separate operating systems.
You can reference TS002713551 for more information.
Why is it useful?
|Who would benefit from this IDEA?||Everyone.|
How should it work?
There should be an option in the Action tab for a Situation that allows you to choose the origination TEMS of the action.
|Priority Justification||This would be a valuable option for any organization that has multiple TEMS servers to choose a single TEMS origination point for their actions.|
|Customer Name||Jared Stoker - AFCU|